Terms and Conditions
This website is operated by Your Watch LLC. Throughout the site, the terms “we,” “us” and “our” refer to Your Watch LLC. Your Watch LLC offers this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting Your Watch.com website and / or purchasing one or more “Products” from Your Watch.com, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
A breach or violation of any of the Terms will result in an immediate termination of the Services and your right to use the website. We reserve the right to refuse the Service to anyone for any reason at any time.
Our online store is hosted on Shopify Inc. Shopify Inc. provides us with the online e-commerce platform that allows us to provide the Services to you. You are also subject to any additional terms and conditions posted on its website, and you should review its terms and conditions.
1 - ONLINE STORE PRODUCTS
Your Watch LLC sells watches, jewelry and related accessories (collectively, the “Products”) from its website. We sell new/unworn/pre-owned watches on our website. Each watch will bear the original manufacturer’s serial number, intact and unaltered. All watches and other Products will be delivered in the original box and will include all papers EXCLUDING the manufacturers warranty, rather an official Your Watch LLC Warranty. See below for the terms of the Your Watch LLC Warranty.
Your Watch LLC is NOT an authorized dealer of any brand watch we sell. We obtain our watches from authorized dealers, distributors and other reliable sources.
Your Watch LLC also offers a 7-day return policy from date of receipt, as long as the watch has not be worn or altered in any way. See below for the Your Watch LLC Return and Exchange Policy.
All website sales are made subject to the Your Watch LLC Warranty and Return and Exchange Policy.
2 - GENERAL CONDITIONS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. We do not permit minors to make purchases from the website without parental consent.
Any sale or offer to sell is void where prohibited by law.
You agree not to reproduce, duplicate, copy, sell, resell, license, sublicense or exploit any portion of the website or the Services, without express written permission by us.
You may not use the Products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
We may in the future offer new services, products and/or features through the website. Any new services, products and features shall be subject to these Terms of Service.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our Products are subject to change without notice. We reserve the right at any time to discontinue the sale of any Products without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any Product or Service. All descriptions of Products are subject to change at any time without notice, at our sole discretion.
5 – APPEARANCE OF PRODUCTS
We have made every effort to display as accurately as possible the colors and images of our Products that appear on the website. We cannot guarantee that your computer monitor's display of any color will be accurate.
6 – LIMITATIONS ON SALES/ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
7 – LINKS
We may provide you with access to third-party websites over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such websites without any representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party websites. Any use by you of optional websites offered through the website is entirely at your own risk. You should ensure that you are familiar with and approve of the terms on which such websites are provided by the relevant third-party provider(s).
8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send information or submissions, including creative ideas, suggestions, proposals, plans, or other materials, with or without a request from us, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any such submissions. We are and shall be under no obligation (1) to maintain any submissions in confidence; (2) to pay compensation for any submissions; or (3) to respond to any submissions.
You agree that your submissions will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your submissions will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any submissions.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
9 - PERSONAL INFORMATION
10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order); provided, however, that if an order is placed based on inaccurate information, you will have the right to cancel the order if the watch is returned without use.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly provided in our Warranty Policy) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Your Watch.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any or product posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
12 – YOUR WATCH LLC LIMITED WARRANTY
Your Watch LLC warrants that all new/unworn/pre-owned watches sold through our website are genuine and in brand new/unworn condition. The watches will be delivered in the original box and will include all papers excluding the manufactures warranty, rather along with the Your Watch LLC Warranty.
Your Watch LLC will engrave/stamp an individual and unique serial number on each of our Warranties for identification purposes. Your Watch LLC guarantees that each watch we sell will bear the original manufacturer’s serial number, intact and unaltered.
Your Watch LLC is NOT an authorized dealer of any brand watch we sell. We source our watches from authorized dealers, distributors and other reliable sources. We have arrangements with direct authorized dealers and distributors, both in the US and internationally.
The Your Watch LLC warranty is for a period of 2 years from the date of purchase. The warranty period duration is clearly displayed in the detail sheet for each watch.
The Your Watch LLC warranty covers:
- Manufacturing defects
- Battery replacement
The Your Watch LLC warranty does not cover:
- Finishes such as (but not limited to) scratches, nicks, coatings, etc.
- Crystal or glass damage
- Straps such as (but not limited to) leather, fabric or rubber
- Damage due to wear and tear
- Damage resulting from wear under conditions exceeding the manufacturer’s water resistant rating
- Damage due to physical shock and/or accidental abuse.
All warranty repairs are handled directly through Your Watch LLC. Watches that have been opened, attempted to be opened, repaired or attempted to be repaired by any other source will void all warranties. Your Watch LLC will cover all parts and labor, or in certain circumstances, we will replace the watch at our discretion within the warranty period.
If you have a problem with your watch during the warranty period, you must return the watch to us for service. Upon inspection, if we determine that the fix is relatively simple, we will have the watch serviced by one of our trusted independent watchmakers.
If upon inspection we determine that the service required is of a more serious nature, we will return the watch to the respective manufacturer through our authorized dealers. The manufacturers will take a minimum of two weeks to repair a watch, and often take eight weeks or possibly longer if necessary parts are back ordered.
Should repair be necessary, please contact us at +1 (212) 888 6602. All warranty returns must have a Return Authorization No. (RMA#). This number must be displayed on the outside of the box. A watch returned without authorization will be refused. Please include a copy of your invoice and/or a detailed letter identifying the problem, the return address, contact phone numbers and email address.
Shipping and insurance for warranty returns to Your Watch LLC are the responsibility of the customer. Returns should be shipped via traceable courier, e.g. UPS or USPS (do not ship via FedEx as FedEx does not insure Watches or jewelry valued above $500). The shipment must be pre-paid and should be fully insured. Collect shipping will be refused. In case of loss or damage during shipment, the customer is responsible.
Once repaired Your Watch LLC will ship the watch back to the customer at our expense.
13 – YOUR WATCH LLC RETURNS AND EXCHANGES
Your Watch LLC will accept returns or exchanges of Products sold on this website only under the following conditions. There will be no deviations without written permission from an authorized representative of Your Watch LLC. If you are unable to meet any of the conditions, you may contact our customer service and we will try to assist, but make no assurances that we will be able to do so.
Seven-day return policy: Products that have not been worn or altered may be returned to Your Watch LLC in new and unused condition within 7 days from the date of receipt.
You must first obtain a Return Authorization from Your Watch LLC by sending an email to CustomerService@YourWatch.com. You will be provided a Return Authorization Number which you must display on the outside of the package when returning it to us. Any Product returned without authorization will be refused. The Product must be returned within two days of our issuance of a Return Authorization Number.
All Products must be returned with original packaging, manuals, protective tape, hang tags and any other accessories accompanying your original purchase. Do not remove the bracelet links.
Returns must be shipped via traceable courier, e.g. UPS or USPS (FedEx does not insure watches or jewelry valued above $500, and we recommend that you use another courier; we will not be responsible for any losses if you use FedEx). Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of loss or damages, you will be responsible.
Returns will be charged a 4% restocking fee and original shipping and insurance charges, and otherwise will be credited in full.
Restocking charges will be waived if a watch is returned for an exchange.
Credits will be issued as follows:
Credit card payments: credit will be issued to the same card used for the purchase.
Check purchases: credit will be issued via check made payable to the original payer.
Wire purchases: Wires initiated within the USA will be credited via check made payable to the original sender. Wires initiated from international locations will be credited via wire to the original sender.
Bitcoin: All sales on Your Watch.com are in US Dollar currency. Any & all payment credits or refunds for transactions with bitcoin payments (including overpayments) shall be in US Dollars only, based on the US Dollar purchase price at the time of sale. We do not refund in bitcoin and do not take any responsibility for market value fluctuations.
If a Product is not in acceptable condition, or any of the other requirements for returns are not met, you will be responsible for arranging a shipping label, including full insurance, before the Product will be returned to you. Your Watch LLC will not be responsible for shipping or any other related costs if there is a violation of our return policy.
We provide a service in locating specific watches that we do not currently have in stock. If you identify a specific watch you wish to acquire, we will assist in placing inquiries with our distributors to locate the watch and determine the price. If we are successful, and you purchase such a specialty item, such a sale is final, and will not be subject to our return policy.
We do not accept returns on any purchases made by a watch manufacturer, watch brand distributor or any person acting on behalf of manufacturers or distributors.
14 - Price Match - Lowest Price Guarantee
Many of our watches are eligible for a price match, allowing for a reduction in price if the same watch has been found for a cheaper price from another retailer. To be eligible for a price match, the following conditions must be met:
- The watch being offered by the competitor must be identical to the one offered by Your Watch LLC.
- The watch being offered by the competitor must be in stock or ready to be delivered within 3 working days.
- The competitor must be an authorised retailer of the watch being sold.
- The watch must be sold on an official website. Items sold on eBay, Amazon etc will not be considered.
- Any postal charges will be taken into consideration when price matching.
- Price match offers may affect your eligibility to receive a free gift with your order.
Your Watch LLC reserves the right to refuse any price match request without reason.
15 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Your Watch.com and any parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
16 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
17 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
18 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
19 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws. Any suit or action arising from these Terms of Service, their interpretation, breach or enforcement, shall be brought solely in the State or Federal courts located in the City and State of New York.
20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at Your Watch LLC, 546 Fifth Avenue, 12th Floor, New York, New York 10036.