Preferred Shipping Method and Insurance:
At YourWatch LLC, we prioritize the safety and security of your purchased item(s). Therefore, our preferred shipping method is via FedEx Priority International. All packages are carefully packaged in well-secured boxes to ensure the protection of your watch purchase during transit. Additionally, all watches shipped are fully insured for their full value, covering against loss, theft, or damage in transit.
Shipments of Multiple Items or Large Packages
For shipments that include multiple items or are large and heavy, we may need to adjust the shipping pricing. If such adjustments apply to an order you have placed, we will notify you upon payment request. We will provide a custom shipping quote once we determine the delivery location and all associated costs.
Taxes, VAT, GST, Duties and Related Charges
Please note that prices quoted and billed by YourWatch LLC do not include any taxes, duties, VAT or similar charges. Your Watch LLC will charge you for the actual watch and shipping charges only. Any additional charges, such as taxes, duties and VAT, are the sole responsibility of the customer, and must be paid by the customer when the watch clears customs in your country. These fees are usually requested prior to delivery and will be collected by the courier or your local customs authority.
In the unlikely event that an international order is received damaged or lost in transit, an insurance claim must be initiated and finalized before any customer compensation or product replacement can be executed by YourWatch LLC. If the item is received damaged, please contact us within 5 business days of delivery to begin the claim process. It is important to keep the shipping box, as our insurance company may want to inspect it. If the item is not received at all, we are required to wait 45 days after the shipment date to conduct an insurance claim.
Your satisfaction and the safe delivery of your watches are our top priorities. Rest assured that we take every precaution to ensure a smooth and secure shipping process. If you encounter any issues or have questions about your shipment, please do not hesitate to contact us.